Beds N Dreams Frequently Asked Questions
3 WAYS TO SHOP
How do I place an order?There are three ways in which you can order from Beds N Dreams. Choose from the lists below or contact our friendly staff on 1300 233 700 to receive personalised help. We endeavour to make your shopping experience with us as simple as possible, any feedback is welcomed and will be greatly appreciated.
1. Online Ordering
Simply add your items to your shopping cart fill out your address and contact details, process your payment and let our friendly staff take care of the rest. If you get stuck or have an issue at any stage of the process, please do not hesitate to contact us at sales@bedsndreams.com.au or 1300 233 700 and we will do our best to help you through the process.
2. Phone Orders
If ordering online is not your thing, our friendly staff are ready to take your order over the phone. Call us on 1300 233 700 and you will be taken to your local Beds N Dreams store.
3. In-store Ordering
Visit any one of the 14 Beds N Dreams showrooms, currently in NSW, QLD, VIC and WA.
To find your nearest store go to the Store Locator page for address, opening hours and contact details.
Can’t find what you are looking for?
Contact one of our friendly staff either by calling 1300 233 700, or by email: sales@bedsndreams.com.au
3 WAYS TO MAKE PAYMENTS
1. Online & Phone Purchases
Beds N Dreams accept all major credit cards, Visa, MasterCard, Amex and BPay Online or over the phone. For customer security we are unable to accept direct transfers from your bank account.
2. Gift Vouchers
If you have been lucky enough to receive a Beds N Dreams gift voucher, enter your unique ID into the shopping cart when prompted, and our system will do the rest.
3. Store Purchases
Beds N Dreams stores accept all major credit cards Visa, MasterCard and Amex, cash and cheque. We also provide in-store finance and lay-by options upon request – just ask our friendly staff for details.
Questions
How secure are my payments?
All credit card transactions are secured using 1024 Bit Secure Socket Layer (SSL) Encryption. No Credit card information is stored by this site. All credit card information is processed by Commonwealth Bank and therefore complies with their strict privacy laws, and security policies.
When purchasing from us your financial details are passed through a secure server using the latest 1024-bit SSL (secure sockets layer) encryption technology. 1024-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our privacy policy, please contact us.
Can I make Online payments?
Credit Card payments are made after you click the "Submit My Order" button. Where payment is made via BPAY you must pay the full price in Australian dollars as indicated on your Order Confirmation within 7 days from the date that you receive your Order Confirmation. If payment is not received within 7 days from the date that you receive your Order Confirmation, Beds N Dreams reserves the right to cancel the transaction.
Returns & Exchange Policy
Terms & Conditions of Sale:
- Invoice must be produced for warranty services.
- Beds N Dreams(BND) shall nominate approximate dates but shall not be liable or responsible for delays resulting from or contributed by strike, lockouts, change in production schedules, delay with inward delivery dates and times to Beds N Dreams and any other event not within the reasonable control of Beds N Dreams
- BND may advise approximate delivery times such as lunchtime, late afternoon etc in good faith however BND are not responsible for traffic and delivery delays. Should no person be present to take delivery the goods shall be re-delivered on another mutually agreed date and time and such re-delivery costs shall be borne directly by the Customer upon re-delivery receipt.
- All Customer shall accept delivery of all goods within 14 days of notification that the goods are available for delivery unless a prior arrangement has been made. Where possible storage can be arranged at a nominal cost to the customer.
- Ownership of the goods shall remain with BND until all of following events have been completed.
- Payment of all monies
- Clearance of all cheques and any other negotiable financial instruments
- The delivery of all goods
- Variations in natural timber finishes, including colours and grain changes may occur and must be considered natural features of real timber.
- Customers must provide clear and unobstructed access area for the delivery of goods. Difficult access requires prior notice as additional personnel may be required and additional charges may result. Our personnel will at all times be diligent and careful but cannot be responsible for any accidental damage that may occur during the delivery process.
- Customers are responsible for the selected goods fitting the intended area of the building or room.
- Special and customer made orders require a 25% deposit and cannot be cancelled once the manufacturing process has commenced.
- A cancellation fee of 25% is applicable on the total price.