Consumer Guarantees: Our products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. To the extent that they are compatible with the consumer laws in Australia.
If you believe your product may have a manufacturing fault, please contact the store of purchase and they will arrange an inspection. Each of our manufacturers provide warranties/guarantees for faults or defects under Australian Consumer Law.
Where we are required to refund your payment (due to rejection or cancellation of your order, or for any other reason), we will use our best endeavours to process your refund in a timely manner. Refunds will be made by us using your original payment method.
The time it takes for you to receive a refund will depend on how quickly your financial institutions processes the refund. However, most refunds will be processed within 5 to 10 business days. If you don’t receive your refund within 10 business days, contact the store at which the order was processed.
Cancellations and ‘Change of Mind’
If you change your mind about a product before it has been delivered, please notify the store of purchase immediately. Cancellation of an order that has gone into production may carry a restocking fee at the stores/manufacturer's discretion.
Please choose carefully as most of our products (including manchester, beds and furniture) can not be resold once unwrapped, due to health or hygiene reasons.
Beds N Dreams will generally not provide a refund or offer exchanges or credits if you simply change your mind or make a wrong decision, unless Beds N Dreams chooses to do so at its absolute discretion. If Beds N Dreams does accept such cancellation, the customer must pay an amount to Beds N Dreams which in Beds N Dreams’ reasonable view reflects the loss that Beds N Dreams will suffer as a consequence of the cancellation (including but not limited to storage fees and any mark down). Beds N Dreams shall set off this amount against any moneys already paid to us by the customer for this product and refund the balance.
For any cancellation charges over and above what has already been paid to Beds N Dreams, the customer must pay such amounts to Beds N Dreams within 7 days of Beds N Dreams’ request to pay.
Damaged Products and returns
You must inspect the Product(s) on delivery or collection. If a Product is damaged at the time of delivery or collection, then you should refuse to accept delivery of that Product and notify the store fulfilling your order or our Customer Service team. If you notice damage to a Product after delivery or collection, you should notify us within 7 days of delivery or collection. If so, you may return that Product to us in accordance with our Returns Policy. We will not refund the delivery fee where the Product has been delivered to you, unless you are returning a Product because it was damaged.